Customer Comments

Here are some of the things our customers have said about us: (as at March 2005)

• "Cheerful and efficient " Mrs A H-J,Dean Terrace, EH4
• "David was a very polite and friendly worker and I would be happy to have him back. I would have no hesitation recommending Top Ten" WF Ltd, Gorgie
• "Very polite and efficient staff member. Thankyou!" Mrs JK, Morningside
• "Fantastic service! I will be e-mailing all my colleagues about you!" Miss AV, Leith
• "A large problem solved with no stress." Mrs DK, Newington, EH9
• "Dave was very helpful and worked well ... if all your workmen are of such a high standard you will do very well!" Mrs MM, Dalkeith Road
• "Really impressed by Dave’s professionalism and willingness to help." Mrs JM, Kilmaurs Rd
• "Workmanship was v. good, and he tidied up afterwards… perfect!" Ms RJ, Liberton
• "Was very pleased with Dave's work and will be e-mailing all my work colleagues and friends to alert them to this great service. About time Edinburgh had this - wish I'd thought of it!" Bob, Portobello
• "Your plumber did an excellent job and was very courteous." Mr GN, Leith
• "Great service, thanks! No doubt you will hear from me again." Miss DN, Gilmerton
• "I was very happy with the service - helpful, polite and efficient." Mrs FH, New Town, Edinburgh
• "Dave was very helpful and did a great job. Very reliable on timing." Mr NR, West End, Edinburgh
• "Raymond could not have been more helpful. Extreme efficient and personable. Many thanks." Mr & Mrs D, Murrayfield
• “Dave washed his hands and left a mess in the sink, when I called, he apologised…I’m glad you listen to customer suggestions.” MR CM, Easter Rd
• "There was a mix-up with timings - we asked for 8.30am start but the workman was told 9am. When we called to chase, your receptionist didn't get back to us" Mr AH, Niddrie
• "Dave was very friendly and efficient. Definitely will use Top Ten again." Miss AS, Morningside
• "I was very happy with the service - helpful, polite and efficient." Miss MM, Morningside

This is how our customers rate us overall:

Quality of workmanship:
Excellent - 79%
Good - 17%
Average - 4%
Poor - 0%

Value for money:
Excellent - 66%
Good - 29%
Average - 8%
Poor - 1%

Analysis performed in March 17th 2005, based on freepost feedback cards which all customers can complete and return at the end of a job. The completed cards are kept at the office and can be inspected at any time by arrangement.